Shipping & Returns

We deliver anywhere in Egypt — Cairo, Giza, Alexandria, the North Coast, Red Sea resorts and every governorate in between. Whether it is a single accessory or a full commercial gym fit-out, we handle it.

Timing depends on what you order:

• In-stock accessories and small equipment — typically 2 to 5 working days.
• Large machines and stocked commercial equipment — typically 5 to 10 working days.
• Custom-manufactured rigs, racks and storage — lead time is confirmed in your quote, as it depends on the design.
• Imported equipment ordered to request — lead time is confirmed at the time of order and depends on shipping and customs clearance.

We contact you to arrange a delivery window before we set out. These are estimates rather than guarantees — stock, customs and site access can all affect them, and we will keep you informed if anything changes.

A standard delivery charge is shown at checkout for online orders. For quoted orders, delivery is priced with the quote based on your location, the size of the equipment and the access at your site.

Large commercial orders and full gym fit-outs are frequently delivered free of charge — ask us when you request your quote.

Most machines and all rigs and racks are professionally installed by our team as part of delivery. Commercial equipment is assembled, levelled, calibrated and tested before we leave.

Please make sure we can get the equipment in before delivery day. Doorway, stairwell and lift dimensions matter — some commercial machines are heavy and cannot be dismantled further. Tell us in advance about stairs, narrow access or restricted delivery hours in your building so we can plan properly. A failed delivery caused by access problems that were not disclosed may incur a re-delivery charge.

Please inspect your equipment when it arrives. If anything is damaged in transit or is not what you ordered, tell the delivery team and contact us within 48 hours with photographs so we can put it right quickly.

If something is not right, contact us on WhatsApp or by email within 14 days of delivery and we will agree the next step with you.

To be returned, an item must be:

• Unused and in resalable condition, with its original packaging and accessories.
• Free of any signs of installation, assembly marks or floor wear.
• Accompanied by your invoice or order number.

Collection of large or installed equipment is arranged by our team; the cost of collection may be deducted from your refund where the return is not the result of a fault on our side.

• Custom-manufactured items — rigs, racks and anything built to your specification — unless faulty or not built to the agreed specification.
• Equipment that has been used, installed and used, or modified.
• Items damaged by misuse, overloading, accident or improper assembly by others.
• Hygiene-sensitive accessories once opened, such as mats, bands and grips.

Equipment covered by warranty that develops a fault under normal use will be repaired or replaced at no cost to you, including parts and labour, for the warranty period shown on your invoice.

Send us your order number, a description of the fault and a photo or short video, and we will arrange a service visit or replacement parts. We stock spare parts for the ranges we supply, so most faults are resolved without replacing the machine.

Approved refunds are issued once the returned equipment has been received and inspected, using the same payment method you used to pay. Please allow up to 14 working days for the refund to reach you after inspection.